Help Desk

The following is info for buying and selling on our website. If you can't find your answer here, you may choose to contact us from the left menu bar on any of our web pages.

User Agreement

Our User Agreement covers in depth all of the policies which apply to use of this site. All users of this site should read it, and contact us if any item in it is not fully understood.

Purchasing Items

Our website uses Paypal to process all payments. We use Paypal because it is fast and secure. Only Paypal will have your financial information. To ensure your privacy, we do not collect or store any credit card numbers, bank account numbers, security codes or card expiration dates.

Shipping

Buyers have two shipping options when purchasing parts listed on our site: Max Shipping or Bypass. Max Shipping is the amount listed on the part listing. The seller may charge no more than this amount for shipping and handling combined. If the buyer chooses Bypass, it is assumed that they have made an independent agreement with the seller, or that they will arrange for pickup of goods after the sale. Our site uses a UPS Rate Calculator which estimates UPS Ground shipping cost based on estimated weight per part type, and on the zip codes of the buyer and the seller. Upon activation of any listing, the seller is agreeing to charge no more than this estimated amount per part for shipping and handling combined.

Product Returns, Problems or Changes on an Order

We do not stock items for sale. We simply connect sellers and buyers. When you purchase an item on our site, you're buying from a member who has a seller account. After your purchase, their contact information will be sent to you, and yours to them. All order inquiries should be directed to the seller. If you're happy with a seller's service, please leave positive feedback. Buyers are encouraged to check the feedback rating of any seller before purchasing goods from them.

Need an Invoice?

After you make any purchase on our website you should receive a printable e-mail receipt from Paypal. If you do not receive your receipt you can log in to your Paypal account and print out the receipt for your purchase.

Disbursements

When an item is sold on our site and a valid UPS tracking number has been provided, the seller's account is credited for the sale amount, less seller fees. Bulk payment of these account credit balances are made once a month via Paypal, and payments are reflected in sellers' account history.

Seller Fees

When you list an item on our site, your account is charged a non-refundable Listing Fee. If the item sells, your account incurs a Selling Fee. The total cost of selling an item is the Listing Fee plus the Selling Fee.